Terms & Conditions of Sale

All orders accepted are subject to these terms and conditions of sale. Payment of deposit constitutes acceptance of these terms.

Quotes, Ordering & Payment

Quotes are valid for 30 days from the date of issue unless agreed otherwise at time of quoting.

Minimum order value is £50.

Orders placed for completion within 4 weeks require payment in full with order.

To book production slots for stationery to be made more than 4 weeks after order, a £50 deposit is required. £50 deposit is required for each production slot to be booked e.g. if you wish to book slots for invitations and on the day stationery a total deposit of £100 is required.

No production slots are secured until deposits are received. Deposits cover design and proofing. They are non-refundable but are deductible from final balances and transferrable in the event of any postponement.

Balances will be invoiced after your final quantities and printing details are confirmed. Full payment is required prior to printing and production of stationery. Any delay in payment will result in a delay in your stationery being produced.

We accept payment by credit or debit card (via PayPal) or by direct bank transfer. For monthly Direct Debit payment arrangements we use Go Cardless. We do not accept payment by cheque.  Payment details will be included on your quote and subsequent invoices.

Printing details & guest names

We will request your stationery wording by email to be copied and pasted into our templates, and we will assume that all information you have given us is correct. ​

If we are printing guest names onto items for you, we will ask you to send a list of all the names via email or in an excel template supplied by us. It is your responsibility to check the correct spelling of all guest names, the names you send us will be merged directly into your invitations, place cards or table plan so please check them very carefully.  Any amendments requested after approval will incur a charge.


PDF proofs will be emailed to you for approval before we start work on your stationery.  All details should be checked very carefully.  Amendments or corrections should be made by email and further proofs will be supplied until you are happy with everything.  No verbal amendments can be accepted. Hard copy proofs are not supplied unless requested.

It is your responsibility to proof read and check the spelling, grammar and layout of the design before giving us approval to print. We do not take responsibility for any designs which are signed off and subsequently printed with typing or layout errors. Reprints in such a situation will incur a charge.  We strongly advise that you print and check all your stationery proofs thoroughly and recommend you have a third party check as well.

Order Changes & Cancellations

Under exceptional circumstances we may agree to cancel an order, subject to a cancellation fee.

We will accommodate reasonable fluctuations in quantity of each item ordered before that part of the order is printed and assembled.

If you require additional items after the main order is completed, a minimum order quantity of 5 will apply, we strongly recommend including some spares in your initial order.

We reserve the right to cancel an order at any time until the order has been completed for any reason and refund you in full.

Lead Times

You will be advised of the current lead times on your quotation as they can vary depending on material availability and workload. We will make every effort to complete your order within the timescale advised at the time of ordering, and you will be notified immediately of any delays arising from unforeseen circumstances. If you have an urgent requirement for anything, please let us know and we will do our best to help.  We will not start work on your stationery until we have full proof approval, confirmed numbers and all guest names if applicable. Any delays in final sign off may result in your items being delayed.

Collection, Delivery & Packaging

Completed orders may be collected, by arrangement, from our studio in Taffs Well.  If you are unable to collect your order we can arrange courier delivery. Charges apply, please contact us for details. We only deliver to addresses in the UK.

We make a conscious effort to recycle packaging materials wherever it is possible and practical. Please do not be offended if we pack your stationery in a second hand box or packet.

Damaged or Faulty Goods

Please check your finished stationery very carefully after you receive it.  Any errors or omissions should be notified by email to hello@byjo.co.uk within 7 days.  All orders are personalised to your requirements. For this reason, refunds and exchanges will only be made if an item is found to be damaged, or does not meet your order or proof specifications.

Designs & Materials

Our designs often contain small decorative items and are not suitable for children.

We always endeavour to keep a high level of uniformity within any stationery set, however our designs are individually handcrafted and consequently there may be slight variation between each item produced, this is not deemed as faulty.

All orders are subject to material availability and we reserve the right to substitute materials (in consultation with you) if necessary.

Designs are copyright of byjo.co.uk limited. You, or a third party, cannot copy or reproduce designs in any part or way.  This includes designs we may have ‘mocked up’ during a consultation with you, that were subsequently not ordered.


Our web address and telephone number are printed very discreetly on the back of most of our stationery items. We reserve the right to photograph and use images of any of your stationery to promote our products and services on our website and social media platforms.

Please talk to us before ordering if you have any objections to this.


We promise to respect your privacy. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.  See our Privacy Policy for more details about the personal data we store and how we use it.

byjo.co.uk limited is registered in England & Wales with company number 9306348.

Registered address: 5 Bryncoch, Taffs Well, Rhondda Cynon Taf CF15 7QA.

Updated: 01.02.2021