Ordering & Payment
There is no minimum order value, you can order as many or as few items as you require.
We require a 50% non refundable deposit with order and a further 25% on collection of your invitations.
The balance (reflecting any additions, fluctuations and applicable delivery charges) will be invoiced after your final quantities are confirmed and will be due on collection of your final items.
We accept payment in cash or by direct bank transfer. We can accept card payments in the studio (not by phone). Payment details will be included on your quote and subsequent invoices.
Proofs will be emailed to you for approval before we start work on your stationery. All details should be checked very carefully. Amendments or corrections should be made by email and further proofs will be supplied until you are happy with everything. No verbal amendments can be accepted. Hard copy proofs are not supplied unless requested.
Order Changes & Cancellations
All orders are personalised to your requirements. For this reason, refunds and exchanges will only be made if an item is found to be damaged, or does not meet your order or proof specifications. This does not affect your statutory rights.
Under exceptional circumstances we may agree to cancel an order, however you will incur a cancellation fee.
The majority of our products are individually handcrafted and consequently there may be slight differences between each item produced as each card is crafted and set by hand. We always endeavour to keep a high level of uniformity within any design. All orders are subject to material availability and we reserve the right to substitute materials (in consultation with you) if necessary.
All cards, stationery and accessories may contain small decorative items that could represent a choking hazard to babies and small children. Please take care.
Lead time is usually 3 to 4 weeks from approval of proof, but can vary depending on material availability and workload. We will not start work on your stationery until we have full proof approval, confirmed numbers and all guest information if applicable. Any delays in final sign off may result in your items being delayed. We will make every effort to complete your order within the timescale advised, and you will be notified immediately of any delays arising from unforeseen circumstances. If you have an urgent requirement for anything, please let us know and we will do our best to help.
Collection, Delivery & Packaging
If you are unable to collect your order from our studio we can arrange courier delivery. A standard charge of £10 per consignment will apply to all orders. We only deliver to addresses in the UK.
We make a conscious effort to recycle packaging materials wherever it is possible and practical. Please do not be offended if we pack your stationery in a second hand box or packet.
Damaged or Faulty Goods
Personalised stationery is produced exactly in accordance with the approved proof, and can only be considered faulty in this respect if it differs from this.
We aim to have all of your on the day stationery ready at least a week before your wedding, and we will be in touch to arrange delivery or collection. Please check and double check through all of your stationery as soon as you receive it so that any problems can be rectified in good time for your wedding.
Our web address and telephone number are printed very discreetly on the back of most of our stationery items. This is a major source of repeat business for us. If you have any objections to this, please let us know when ordering.
byjo.co.uk limited is registered in England & Wales with company number 9306348.
Registered address: 5 Bryncoch, Taffs Well, Rhondda Cynon Taf CF15 7QA.