Delivery Times
Current lead times are displayed on our web site. All cards and stationery items are handmade to order, including samples. We endeavour to ship all samples and single item orders (e.g. guest books, keepsake boxes, post boxes) within 2 weeks of receiving your order. Delivery of wedding, celebration & event stationery is usually 4 to 6 weeks from approval of proof, but can vary depending on material availability and workload. We will make every effort to complete your order within the timescale advertised, and you will be notified immediately of any delays arising from unforeseen circumstances. If you have an urgent requirement for anything, please do contact us before ordering as we will often be able to help.

Delivery Charges
A standard charge of £1.20 applies to orders of £15.00 and under. Orders over £15.00 are subject to a standard charge of £3.50 per delivery. If you are a local customer you can arrange to collect your order from us, and avoid the delivery charge (orders over £15.00 only). We only ship to addresses in the UK.

Packaging
We make a conscious effort to recycle packaging materials wherever it is possible and practical. Please do not be offended if your goods arrive in a postal box or packet that appears to be second hand!

Order Changes & Cancellations
All orders are personalised to your requirements. For this reason, refunds and exchanges will only be made if an item is found to be damaged, or does not meet your order or proof specifications. This does not affect your statutory rights. Under exceptional circumstances we may agree to cancel an order, however you will incur a cancellation fee.